Return & Exchange policy

Thank you for choosing Buen for your clothing needs. We are committed to providing you with high-quality products and a satisfying shopping experience. Please take a moment to familiarize yourself with our refund/exchange policy.

1. Returns and Exchanges

We understand that sometimes a product may not meet your expectations. While we do not offer returns, we do provide a one-time exchange option in the case of a size issue. We encourage our customers to carefully review the size chart on our website before placing an order to ensure the correct size selection.

2. Size Exchange

If you receive your order and find the size to be incorrect, we offer a one-time exchange. To initiate an exchange, please follow these steps:

- Contact our customer service team at exchanges@buen.co within 7 days of receiving your order.

- Provide your order number and the size you wish to exchange.

- Ship the product back to us at your own expense, ensuring it is in its original condition , with all tags attached.

- Include the tracking ID in your email to exchanges@buen.co so we can monitor the shipment.

3. Damaged Products

In the rare event that you receive a damaged product, please follow these steps:

- Contact our customer service team at exchanges@buen.co within 7 days of receiving your order.

- Provide your order number, a detailed description of the damage, and attach clear photos and a video of the damaged product.

- To ensure a fair and efficient process, we require an unboxing video and photos of the damaged product. This step helps us to verify the extent of the damage and streamline the resolution process.

- Our team will review your request and, upon approval, provide you with instructions on returning the damaged item.

4. Verification and Process

Upon receiving the damaged product and verifying its condition, we will process the exchange. Please note that the one-time exchange option is applicable only for size-related issues.

5. Contact Us

For any inquiries or assistance regarding our refund/exchange policy, please contact our customer service team at exchanges@buen.co. We are here to help and ensure your satisfaction with our products.

Thank you for choosing Buen. We appreciate your understanding and cooperation.

Sincerely,
Buen Team