Shipping Policy

  1. Processing Time:

- Orders are typically processed within 7 business days.

- During peak seasons or sales events, processing times may be extended.

  1. Shipping Rates:

- Shipping in India is free and the charges are born by us.

- The flat international shipping charge can be viewed at the time of placing the order

  1. Shipping Destinations:

- We currently ship worldwide.

- For international orders, please note that customs duties and taxes may apply and are the responsibility of the customer.

  1. Order Tracking:

- Once your order has been shipped, you will receive a confirmation email with a tracking number.

- Use the tracking number to monitor the status and location of your package.

  1. Shipping Delays:

- Buen is not responsible for shipping delays caused by factors beyond our control, such as weather, customs, or carrier disruptions.

  1. Incorrect Shipping Information:

- It is the customer's responsibility to provide accurate shipping information.

- Please double-check your shipping details before completing your purchase.

  1. Lost or Stolen Packages:

- Buen is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.

- If you encounter any issues, please contact the carrier directly to initiate an investigation.

  1. Returns Due to Failed Delivery Attempts:

- If a package is returned to us due to multiple failed delivery attempts, the customer is responsible for any additional shipping charges incurred.

  1. Returns and Refunds:

- Please refer to our [link to your return policy] for information on returns and refunds.

10. Contact Information:

- If you have any questions or concerns about your order, please contact our customer service team at hello@buen.co

11. Changes to the Shipping Policy:

- Buen reserves the right to update and modify the shipping policy as needed. Any changes will be effective immediately upon posting.

Thank you for choosing Buen. We appreciate your trust in our brand.